Refund policy

Thank you for shopping with Thyme 'N Tea.  We want to make sure that your completely satisfied with your products.  Please note that during shipping in the summer and warmer months and climate that certain products may liquify.  Please place those products into a refrigerator to solidify, the product will still work the same.  

If for any reason you are not completely happy with your purchase, we are happy to offer you a full refund or exchange, provided the following conditions are met:

• You may return your purchase within 14 days of delivery date.
• Items must be unused, in their original packaging, and not damaged.  No returns allowed on items that were used or opened for hygiene reasons.

We will issue a full refund to the original method of payment for eligible returns.

We offer exchanges for items of equal or lesser value within the 14 day return window.

To initiate a return or exchange, please use the Contact Us page of our website. 

You will be responsible for return shipping costs, unless the product is incorrect.

All Sales are final.  No refunds or exchanges will be issued.

Any items purchased as gifts are not eligible for a full refund, but may be exchanged for a gift credit.